Return policy

RETURN & REFUND POLICY – OneLinkMerchant US Store

1. WHO IS SELLER?
   OneLinkMerchant.com is the seller of record. When you buy from us, you buy from OneLinkMerchant, not AliExpress, not Alibaba. Payment processed by OneLinkMerchant via PayPal/Stripe. We are responsible for your order.
2. 30-DAY RETURN WINDOW:
   You have 30 calendar days from DELIVERY DATE to request return/refund.
3. HOW TO START RETURN:
   Email: onelinkmerchantofficial@gmail.com
   Subject: Return Request – Order #XXXXX
   Include: Order Number, Photo of product, Reason for return
   We reply within 24 hours with return instructions and RMA number.
4. CONDITIONS:
   A) DEFECTIVE / WRONG / DAMAGED (Our Fault):

• Contact within 7 days of delivery with photo
• We send FREE replacement immediately, no need to return old item
• Or full refund including shipping

B) CHANGED MIND / WRONG SIZE ORDERED (Customer Fault):

• Item must be unused, unwashed, unworn, with original tags/packaging
• Customer pays return shipping cost
• Original flat $10 shipping fee is NON-REFUNDABLE
• Once we receive item, we refund product price in 5-7 business days

5. REFUND PROCESS:

• Refunds to original payment method (PayPal / Stripe)
• Processing: 5-7 business days after we receive returned item
• Email confirmation sent to onelinkmerchantofficial@gmail.com

6. NON-RETURNABLE:
   Used, washed, pet hair, damaged by customer

Contact: onelinkmerchantofficial@gmail.com